Global Customer Performance & Insights Manager
Turn global customer data into strategic decisions. Join Scanfil as Global Customer Performance & Insights Manager and drive cross‑functional governance with impact.
Drive decisions. Shape strategy. Make impact.
At Scanfil, we build long‑term customer partnerships based on trust, quality, and reliable performance. To strengthen how we manage and develop our global customer accounts, we are now looking for a Global Customer Performance & Insights Manager.
In this role, you are responsible for consolidating, analyzing, and translating customer performance data across finance, operations, and quality into decision‑grade insights. You work to prepare, frame, and support decisions with material commercial and operational impact. You establish a strong governance cadence and act as a fact‑based advisor to senior stakeholders, enabling data‑driven decisions across the customer account.
What You Will Enable & Drive
You enable fact‑based, timely decision‑making across global customer accounts by turning complex performance data into clear, actionable insights. You establish a disciplined governance cadence, align inputs across functions and sites, and provide forward‑looking analysis that highlights risks, opportunities, and trade‑offs. Through structured scenario modelling and trusted advisory support, you help leaders anticipate change, challenge assumptions, and act with confidence.
What You Bring
We recognize that no candidate meets every requirement perfectly. If this role excites you, you are motivated by collaboration and leading technologies, and value working in a truly international environment, we encourage you to apply—even if you feel you are still growing into some aspects of the role.
Core Competencies
Advanced data analysis, reporting, and SQL expertise
Strong understanding of manufacturing operations, finance, and quality performance
Ability to translate complex data into clear, executive‑level insights
Governance design, cadence ownership, and cross‑functional coordination
Scenario modelling and forward‑looking risk and opportunity assessment
Structured problem‑solving and fact‑based decision support
Strong stakeholder management and clear, confident communication
Commercial mindset combined with operational discipline
Qualifications
Relevant higher education degree in business, engineering, data analytics, finance, or a comparable field
Several years of experience in analytics, performance management, business intelligence, or a similar role
Experience working in an industrial or manufacturing environment, preferably in a global context
Experience supporting senior stakeholders with data‑driven insights and recommendations
Ability to work across functions and geographies in a structured and collaborative way
Fluent written and spoken English; additional languages are an advantage
Strong alignment with our values:
Customer Focused | Achieving Together | Empowered | Engaged to Perform
About Scanfil
Scanfil is a global supply chain and manufacturing partner with operations across multiple continents. In 2024, Scanfil’s turnover was approximately EUR 780 million, and the company employs around 4,800 professionals worldwide. Scanfil is listed on the Nasdaq Helsinki stock exchange and continues to expand its global footprint and service offering.
Scanfil Group
Why Scanfil?
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Our global organization offers attractive career and development opportunities on several continents.
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Inspiring work atmosphere and focus on well-being are things you experience at Scanfil everyday.
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Our motivating work environment boosts your professional and individual growth.
Workplace culture
Scanfil is the place where we grow!
The key to our success is having skilled employees who are committed to stay one step ahead of our competitors.
We believe in working together but recognise individual accomplishments. We encourage our employees to challenge themselves and their colleagues and to look for new innovative solutions.
About Scanfil Group
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